Redemption FAQs

How do I access my information?

At the top-right corner, go to "Login". Put in your email and password. This will take you to your account dashboard.

What should I do if I forgot my account login?

Please click on “Login” at the top right-hand corner of the page. At the login page, choose “Forgot Your Password?”. You will then be prompted to enter your email address and begin the password recovery process. For more information or help, please contact

Can I edit my information?

Yes. Login in with your username and password and click on “My Account.” This will take you to your account dashboard where you can edit your billing, shipping information and more.

Can I close my account?

Yes, please email us at with your full name and account email.

Where can I buy Redemption Products?

You can buy Redemption products on our website or use our Store Locator to find a retail store.

Do you accept international orders?

No, we currently ship in the United States only.

Do you ship to PO Boxes?

Unfortunately, we cannot ship to P.O. Boxes.

How can I track my order?

A tracking # will be provided to you via email once your order has been shipped. If you still have questions please email as at

Can I make changes on an order once it’s been placed?

Unfortunately, no. Once your order has been placed and is confirmed we are unable to change your order. However, you can return your original order and we can help you place a new order.

What’s your return policy?

Your satisfaction is our top priority. Please make sure to read our Shipping & Return policy before making a purchase. Please email us with any questions, concerns, or comments at

I was shipped the wrong product?

We apologies for the inconvenience. Please email us at so we can solve the issue.

Do you have an exchange policy?

We are unable to offer exchanges, but we will gladly assist you with returning your order and completing a new order.

What countries does Redemption ship to?

We currently ship in the United States only.

How do I pay online if I am an international customer? accepts Visa, MasterCard, Discover, AMERICAN EXPRESS, and PayPal.

Am I responsible for Customs, Duties, Taxes and Collection Fees?

Yes. The customer is responsible for paying all Customs, Duties, Taxes and Collection Fees.