Returns and refunds - Legal warranty of conformity

General Terms and Conditions of Sale

Website publication and entry into force date ___/__/____

1. Subject

1.1. These general terms and conditions of sale (hereinafter also the “Conditions”) shall apply to the purchase of “Redemption” brand products (hereafter the “Products” or individually the “Product”) via the di e-commerce website www.redemption.com (hereafter the “Site”) by users falling within the definition of "Consumers” pursuant to article 1.2 below. The Site, which is the property of Redemption S.r.l., with registered office in Milan, Italy , Vicolo Santa Maria alla Porta 1, code 20123, VAT no. and Business Register enrolment no.07059720966 (hereafter the “Owner”), is managed by Triboo Digitale S.r.l. - a Triboo Group company - with registered office in Viale Sarca 336, 20126 Milan, Italy, tax code, VAT No, and Milan Business Registry Enrolment No. 02912880966 (hereafter “TRIBOO DIGITALE”).

1.7. On submitting the order, the Consumer agrees that the confirmation of the order information and these Conditions shall be sent by e-mail to the address provided by the same during the site registration or purchase process.

1.8. Consumers must be aged 18 or over in order to make purchases on the Site and have legal capacity; the Consumer declares compliance with such requirements.

1.9. The Customer shall be charged for any costs incurred to connect to the Site via the Internet, including any telephone expenses, according to the rates applied by the service provide chosen by the same.

2. Product features and availability in the various geographical areas

2.1. The Products are sold by the Seller with the features described on the Site and in accordance with these Conditions published on the Site at the time of the order, excluding all other terms or conditions.

2.2. The Supplier reserves the right to amend all or part of these Conditions at any moment in time and at its own discretion, with no obligation to give notice to users of the Site. Any amendments shall come into force from the date on which they are published on the Site, and will only apply to sales concluded from that date onwards.

2.3. Sales prices, the Products sold on the Site and/or the characteristics of the same, may be subject to change without notice. Such changes are only applicable to orders which have not been confirmed before the date such changes come into effect. In any case, the Consumer is therefore advised to check the actual prices before submitting the purchase order, pursuant to article 3 below.

2.4 The Site can be accessed from all over the world. However, the Products available on the Site can only be purchased by users who request delivery to one of the Countries listed on the Site.

3. Product purchase procedure - Conclusion of each individual purchase contract

3.1. The presentation of the Products on the Site, which are not binding for the Seller, is merely an invitation to the Consumer to make a contractual offer to purchase and is not an offer to the public.

3.2. The purchase order submitted by the Consumer to the Seller via the Site shall be a valid contractual offer and is subject to these Conditions, which form an integral part of said order; by placing an order with the Seller the Consumer undertakes to fully accept the same without reservation. Before proceeding with the purchase of the Products by sending the purchase order, Consumers will be asked to read these Conditions carefully, further to the notice concerning withdrawal rights, to print off a copy of the same by clicking on the ‘print’ button and to save or keep a copy of the same for their own records. Consumers will also be asked to check and correct any errors in their personal data.

3.3. The Consumer's purchase order is accepted by the Seller by sending an e-mail to the Consumer confirming the order, to the address provided to the Seller during the Site registration process, or during the order process if the Consumer has not registered on the Site; the e-mail will include the text of these Conditions, a summary of the order placed, including a detailed list of the prices, shipping costs and applicable duties, along with a description of the product features. The Consumer’s order, the Seller's order confirmation and the Conditions applicable to the contract signed between the Parties will be filed electronically by the Seller’s IT systems and the Consumer may request a copy of the same by sending an e-mail to the Seller at care@redemption.com.

3.4. Any contract for the purchase of the Products shall be deemed concluded when the Consumer receives the order confirmation from the Seller by e-mail

4. Product selection and purchasing procedure

4.1. The Products displayed on the Site can only be purchased by selecting the relative Products and adding them to your virtual shopping cart. Once that selection  is complete, in order to purchase the Products chosen and added to the shopping cart, the Consumer will be asked to (i) register with the Site, providing details as requested, or, (ii)where already registered, to login, or (iii)to provide their details so that the order can be completed and the contract can be concluded. If the details on the order are different from those provided during the Site registration phase, the Consumer will be asked to confirm the details (by way of example and not limited to: name, surname etc.) as well as the delivery address for the Products chosen, the billing address and, on an optional basis, a telephone number on which the Consumer can be contacted in relation to the purchase made. The Consumer will be shown a summary of the order to be processed, and change the contents:  at this point, the Consumer, is required to carefully read and expressly approve the Conditions by ticking the relative check box and, finally, confirm the order by pressing the "Place Order" button; this will send the order to the Seller with the consequences illustrated in paragraph. 3.2. of this contract.  The Consumer will also be asked to select a delivery  option and a payment method from those available. If the Consumer selects immediate payment by credit card, Pay Pal or real-time bank transfer, he will be prompted to provide the relevant data via a secure socket connection. The Seller reserves the right to check the personal details provided by the Consumer for accounting and administration purposes. For payments by credit card, the purchase price will only be charged to the Consumer when the Seller sends the actual order confirmation.

4.2. In the event that during the Product selection procedure on the Site pursuant to art. 4.1 above, the Consumer should notice that the price of one or more of the Products he/she intends to select and purchase is clearly lower than the standard applicable price, net of any discounts and/or promotions in force at that time, due to a technical problem that has occurred on the Site, the Consumer is kindly requested not to proceed with the purchase order and report the technical error to the Seller's Customer Care service by e-mail to the following e-mail address care@redemption.com .

5. Delivery and acceptance of goods

5.1. Whilst the Site generally states whether or not Products are available and the relevant delivery times, such information is purely indicative and under no circumstances binding on the Seller.

5.2 The Seller undertakes to do everything within its power to comply with the delivery times given on the Site and, in any event, to deliver within a maximum of 30 (thirty) days from the day after the Consumer places the order. If the order cannot be processed by the Seller, as the Product ordered by the Consumer is not available, even temporarily, for delivery, the Seller shall notify the Consumer in writing and refund the amount already paid as illustrated in more detail in art. 5.3 below.  If the consumer has chosen bank transfer as payment method, delivery time will run from the receipt of the bank transfer by the Seller.

5.3. The Products ordered by the Consumer shall be delivered according to the method chosen from those available and listed on the Site when the order was placed. The Consumer undertakes to promptly check, within and no later than 3 (three) days of receipt of the Products, that the delivery is correct and includes all and only the purchased Products, and to notify the Seller, within this deadline, of any faulty products received or any discrepancy between the order and the goods actually received, following the procedure referred to in art. 8 of these Conditions; failure to do so will infer that the Products shall be deemed as accepted. In the event that the packaging or boxing of the Products ordered by the Consumer reaches its destination visibly  damaged, the Consumer is invited to refuse to accept the delivery from the carrier/courier or accept the delivery “with rights reserved”.

6. Prices, shipping costs, customs duties and taxes

6.1. The price of the Products on sale is that indicated on the Site at the time the order is placed by the Consumer. Product prices shown on the site are inclusive of the costs of standard packaging, VAT (where applicable) and any indirect duties (where applicable), and are exclusive of shipping costs, which will be calculated before the order placed with the Seller by the Consumer is confirmed, and which the Consumer agrees to pay to the Seller in addition to the price shown on the Site

6.2. The total price payable to the Seller will be indicated in the Order and also indicated on the order confirmation sent via e-mail by the Seller to the Consumer.

6.3. If the Products are to be delivered to a country outside the European Union, the total price stated in the order and order confirmation, including indirect taxes, is net of any customs duties and any other taxes which the Consumer hereby agrees to pay for, if required, in addition to the price stated in the order and order confirmation, as required by laws in force in the country to which the Product will be delivered. For further information on any duties or taxes applicable in his country of residence or destination of the Products, the Consumer is invited to check with the relevant authorities in his country of residence or destination of Products.

6.4. All additional costs, charges, taxes and/or duties payable in any given country, under whatever title, to the Products ordered under the Conditions are the exclusive responsibility of the Consumer.

6.5. The Consumer hereby declares that where, at the time the order is placed with the Seller, the former is unaware of the costs, charges, taxes and/or duties referred to in paragraphs 6.3. and 6.4. above, this shall not constitute grounds for termination of this contract and shall under no circumstances be charged to the Seller.

7. Payments

7.1. Payment for Products purchased on the Site shall be made strictly within 10 (ten) days from when the order confirmation is sent by the Seller to the Consumer. The Consumer expressly agrees that performance of the contract by the Seller will commence the moment the price of the purchased product/s is credited to the Seller’s bank account.

7.2. Payments for orders placed on the Site can be paid for by credit card, or via PayPal at the conditions provided below. The Seller may also allow other payment methods, as seen in the specific payment section on the Site.

7.3. When payment is by credit card,the Consumer will be transferred to a secure site and the credit card information will be communicated directly to Global Collect Service BV, with registered office in Amsterdam, Holland, via Platenweg 43-49, 2132 HF Hoofddorp, enrolled with the Amsterdam Business Register no. 34140462, the operator designated by the Seller to handle all such transactions. The data provided will be sent securely using SSL (Secure Socket Layer) 128 bit encrypted file transfer systems. Such data remain inaccessible even for the Seller.

7.4. Orders may be paid for by bank transfer to the Seller, where the Consumer shall use the  "Swift" and IBAN codes indicated on the order confirmation, together with the order number.

7.5. The invoice/tax records relating to the purchase will be sent to the Consumer in electronic format, if required by law, to the e-mail address provided by the Purchaser during the registration process, if the Products are to be delivered to a recipient in the Italian territory, or attached to the purchased Product in paper format, in all other cases.

8. Seller's legal warranty of conformity, reporting of non-conformities and interventions under warranty.

8.1. The Seller, in accordance with European Directive 771/2019 and Italian Legislative Decree No. 206/2005 (hereinafter, the “Consumer Protection Code”), provides Consumers with a legal warranty that the purchased products are free from material or manufacturing defects, and conform to the descriptions published on the Site for a period of 2 (two) years from the date on which the Products are delivered to the Consumer. Warranties are not applicable when Products have been used or washed in an inappropriate manner, without following the instructions/warnings provided by the Seller and/or the Owner of the Product, on the information leaflets, tags or labels.

8.2. Notwithstanding the term of prescription of 26 (twentysix) months from the delivery day, the Consumer is required to report any defects and non-conformities of the Products sending an email to the Customer Care Service addressed to care@redemption.com filling in the relative form [click here to download the returned product form],  clearly indicating the defect and/or non-conformity detected, along with the relative information indicated on the form itself (at least 1 (one) photograph of the Product, the order confirmation sent by the Seller and/or the receipt).

8.3. On receiving the request and related documentation, the Seller shall assess the defects and non-conformity reported by the Consumer via the Owner’s service centre and, having carried out quality control tests in order to assess whether the Product does not in fact conform, shall, at its own discretion, decide whether to grant authorisation for the Products to be returned, responding to the Consumer via e-mail to the address provided by the Consumer when registering with the site or placing the order; this e-mail will include the form with the "Returned Product Code". Authorisation to return the Products shall, under no circumstances, infer acknowledgement of the defect or non-conformity; this aspect will be assessed once the Products have been returned. The Products that the Seller has authorised to be returned shall be sent by the Consumer, together with a copy of the returned product authorisation e-mail indicating the "Returned Product Code" within 30 (thirty) days from the date on which the defect or non-conformity was reported to the following address:

Triboo Digitale c/o TWS Logistica S.r.l.

Via Philips 12, 20900 Monza (MB) – Italy

8.4. In case of defects or non-conformity, the Consumer will have the right to restore the conformity of the Product by the Seller, by repair or replacement of the same Product, or alternative remedies in cases expressly provided for by article 135 bis of the Consumer Protection Code.

8.5. If the Seller is required to refund the Consumer for the price paid, the refund will be effected, where possible, using the same payment method used by the Consumer to purchase the Product, or by bank transfer. The Purchaser will be responsible for sending the Seller, using the email address  the bank details to receive the payment in his favour and allow the Seller to transfer the refund.

9. Defective Products Liability

9.1. The conditions foreseen by EC Directive 85/374/CEE and by Consumer Protection Code are applicable to  any damages caused by defective Products. The Seller, in its capacity as distributor of the Products on the Site disclaims all liability, without exclusions and/or exceptions,  indicating, on receiving such request from the damaged Consumer, the identity and domicile address of the manufacturer of the Product concerned.

10. Right of Withdrawal

10.1. Subject to the exceptions provided for in Article 59 of the Consumer Protection Code, the Consumer shall have the right to withdraw from any contract concluded pursuant to these Conditions for any reason, without having to provide any explanation and without incurring any penalty, within 14 (fourteen) days from (i) the day on which the Product is delivered or (ii) if several Products on one order are delivered separately, from the date the last Product was received.

10.2. To exercise a right of withdrawal, the Consumer shall notify the Seller, before the deadline indicated in paragraph 10.1 above, of his intentions by accessing the "My Returns" page in the My Account area or, if the same is not a registered users, by accessing the designated page and entering the order number and email address used to place the order. As an alternative, the Consumer can send an explicit declaration to Triboo Digitale, using the contact form or email address care@redemption.com, of his  intention to exercise the right of withdrawal using the withdrawal form enclosed [link al modulo di reso per esercizio del diritto di recesso].

10.3. On completing the requirements of paragraph 10.2 above, the Consumer will receive a withdrawal confirmation email, containing the RMA form to be included in the package, along with the instructions on how to return the Product, to be sent within and no later than 30 days to:

Triboo Digitale c/o TWS Logistica S.r.l.

Via Philips 12, 20900 Monza (MB) – Italy

10.4. If the Consumer has received the Product, he is required to return it to the address indicated in the previous paragraph (10.3) without undue delay and, in any event, within 30 days from the day that notice of such withdrawal was given. The deadline shall be met if you send back the goods before the period of 30 days has expired. All shipping risks and direct costs incurred when returning the products shall be borne by the Consumer. If the Consumer exercises its right of withdrawal via the website using the return service provided by the website, before confirming the withdrawal request, the cost to return the goods will be indicated.

10.5. If the Consumer withdraw from this contract, we shall refund all payments received from the Consumer, including the costs of delivery (with the exception of the supplementary costs resulting from the choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 30 days from exercising the right of withdrawal. The Seller will carry out such refunds using the same means of payment used by the Consumer for the initial transaction, unless the Consumer requests the refund via a different means of payment, in which case the Consumer will be charged for any additional fees incurred as a result of the choice of such means. The Seller may withhold the refund until the Seller have received the returned goods or the Consumer has supplied evidence of having despatched the goods, whichever is the earliest.

10.6. The Consumer is liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are found to be damaged (e.g. the authenticity label and security seal, signs of wear, abrasion, nicks, scratches, deformation, etc.), not complete with all parts and accessories (including unaltered labels still attached to the product), unaccompanied by the instructions/notes/manuals supplied, the original packaging and packing and the original warranty, if any, the Customer shall be accountable for the decreased value of the product, and be entitled to receive a refund equal to the residual value of the Product. To this purpose, it is highly recommended for Consumers not to handle the product other than as strictly necessary to establish the nature, characteristics and functioning of the same, and to use the original packaging of the Products plus further protective packaging that will keep them intact and protect them from writing or labels.

11.1. The Consumer acknowledges that he or she is aware that all trademarks, names and other distinctive signs as well as any names, images, photographs, written text or graphics used on the Site or relating to the Products are and remain the exclusive property of Redemption S.r.l. and/or its assignees, with no rights arising on the part of the Consumer in relation to the same as a result of access to the Site and/or purchase of the Products.

11.2. Unless prior specific consent is granted in writing by Redemption S.r.l., no contents of the Site can be reproduced in whole or in part, transferred using electronic or conventional means, modified or used for any purpose whatsoever.

12.1. In order to proceed with the registration process, place an order and sign this contract according these Conditions, the Consumer is required to provide certain personal details. The Consumer hereby acknowledges that the personal data provided will be recorded and used by the Seller and by Redemption S.r.l. in accordance with and subject to the provisions of Italian Legislative Decree no. 196/2003 as subsequently amended. the Privacy Code (Personal Data Protection Code), to process each purchase via the Site and, upon granting his consent, for any other activities as illustrated in the specific Informative Note on the Personal Data Protection Code provided to the Consumer by the Site during the registration phase.

12.2. The Consumer hereby declares and guarantees that the personal details provided to the Seller during the registration and purchase process are truthful and accurate.

12.3. The Consumer is entitled, at any moment in time, to update and/or amend the personal data  submitted to the Seller via the “My Account” section on the Site, which can be accessed after logging in.

12.4. For any further information on how the personal details of Consumers are processed, please refer to the Privacy Policy  and read the General Conditions of Use carefully.

13.1. While the Seller takes all necessary precautions to protect personal data from being leaked, falsified, manipulated or used by unlawful third parties, due to the characteristics and technical limitations concerning the protection of electronic communications via the Internet, the Seller does not guarantee that the information or data viewed by the Consumer on the Site, even after the Consumer has provided relative login credentials, will not be accessible or viewable by unauthorised third parties.

13.2. Where data in relation to payments made by credit card are concerned, the Seller uses the services provided by Global Collect Service NV which adopts technological systems to guarantee maximum levels of reliability, security, protection and confidentiality for information transmitted over the web.

14.1. Any sales contracts signed between the Seller and the Consumer under these Conditions shall be governed and construed in accordance with the Italian laws in forces and, in particular, with the Consumer Protection Code, with specific reference made to the regulations concerning distance contracts, and by Italian Legislative Decree no. 70 dated April 9, 2003, on certain aspects concerning electronic commerce. This is without prejudice to any rights granted to Consumers by binding provisions in force in the Consumer's country of residence.

14.2. In the event of a dispute between the Seller and the Consumer, we hereby undertake to attempt to reach an amicable settlement which Consumers can submit to the RisolviOnline service, an independent settlement service provided by the Board of Arbitration of the Chamber of Commerce of Milan, which provides the possibility to reach a satisfactory agreement, with the assistance of an impartial and expert Arbitrator, in an amicable and secure manner on the internet.  For further information on the RisolviOnline regulations or to submit a settlement request, please visit the website at www.risolvionline.com.

14.3 As an alternative to the settlement proposed in art. 14.2 above, the Consumer is also entitled to access the European Online Dispute Resolution Platform (European ODR Platform) to resolve any disputes between the Seller and the Consumer. The European ODR Platform is developed and managed by the European Council implementing Directive no. 2013/11/EU and Regulation (EU) no. 524/2013, to provide out-of-court solutions that are independent, impartial, transparent, simple, efficient, fast and low-cost ways of resolving domestic and cross-border disputes which arise from online sales or service contracts between a Consumer residing in the EU and a professional residing in the EU by means of the intervention by an ADR entity (Alternative Dispute Resolution) providing such services, as seen in the list provided. For further information on the European ODR Platform, or to submit a complaint and start alternative termination procedures concerning the dispute relating to this contract, please use the following link: http://ec.europa.eu/odr. The Seller's email address to be reported to the European ODR Platform is as follows: care@redemption.com.

14.4. If no settlement attempt is made, as under paragraph 14.2 and/or 14.3 above, or the attempt is not successful, exclusive jurisdiction for all disputes shall granted to the competent court in the Consumer's residence or domicile address.

1. Foreword
Welcome to the website www.redemption.com, official online shop of Redemption S.r.l. (hereinafter the "Site"). The Site is managed and maintained by Triboo Digitale S.r.l. with registered office in Viale Sarca, 336, 20126 Milan, Italy, tax code, VAT number and Milan Register of Companies 02912880966 (hereinafter "TD").

Access to and use of the Site are governed by these General Conditions of Use (hereinafter the "General Conditions"). Access to and use of the Site, as well as the purchase of products, presuppose the reading, knowledge and acceptance of these General Conditions as well as the general conditions of sale.

If you do not agree, in whole or in part, with the General Conditions of the Site, please do not use our website.

Anyone who accesses and uses the Site implicitly declares not to use the Site for illicit purposes or in any case contrary to current legislation.

TD may modify or simply update, in whole or in part, these General Conditions. Changes and updates of the General Conditions will be notified to users on the Homepage of the Site as soon as they are adopted and will be binding as soon as they are published on the Site in this same section.

If a clause of these General Terms and Conditions of Use is deemed unlawful, void or for any reason ineffective, its invalidity or ineffectiveness will not affect the validity or effectiveness of the remaining provisions.

2. Site Content
Access to and use of the Site, including the display of web pages, communication with TD, the possibility to download information about products and the purchase of products on the website, are activities conducted by our users exclusively for personal purposes unrelated to any commercial, business and professional activity.

The Site contains hyperlinks (hereinafter the "links") to other websites that have no connection with the Site itself. TD and REDEMPTION S.R.L. neither control nor monitor these websites and their contents. TD and REDEMPTION S.R.L. cannot be considered responsible for the contents of these sites and the rules adopted by them also with regard to your privacy and the processing of your personal data during your navigation operations. Therefore, please be careful when linking to these websites through the links on the Site and carefully read their terms of use and privacy policy. Indeed, these General Conditions of Use and the Privacy Policy do not apply to websites managed by other parties other than TD and REDEMPTION S.R.L. The Site provides links to other websites solely to facilitate its users in searching and browsing and to facilitate hyperlinks on the Internet to other websites. The activation of the links neither imply any recommendation or reporting by TD and REDEMPTION S.R.L. for accessing and browsing these websites, nor any guarantee of their contents, services or goods supplied and sold by them to Internet users.

3. Limitation of liability
By accessing the Site you will be the one and only responsible for the use of the same and its contents. TD and REDEMPTION S.R.L. in fact, cannot be considered responsible for any use of the Site and its contents by any of its users that does not comply with the legal provisions, without prejudice to TD's liability for intent and gross negligence. In particular, you will be one and only person responsible for the communication of incorrect, false or related information and data to third parties, without their consent, as well as in consideration of incorrect use of the same.

Finally, since any material will be downloaded or obtained through the use of the service at the user's choice and risk, any responsibility for any damage to computer systems or loss of data resulting from the downloading operations lies with the user and cannot be attributed to TD and REDEMPTION S.R.L. TD and REDEMPTION S.R.L. disclaim any liability for any damages resulting from the inaccessibility to the services on the Site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems related to the network, providers or telephone and / or computer connections, unauthorized accesses, data alterations, failure and / or malfunction of electronic equipment of the user.

The user is responsible for the protection and correct use of his personal information, including the credentials that allow access to the reserved services, as well as any harmful or prejudicial consequence that may be caused to TD or third parties as a result of incorrect use, loss or theft of such information.

4. Privacy Policy
Please read the Privacy Policy carefully - in order to understand how the Site collects and uses your personal data and for what purposes - which also applies if you access the Site and use its services, but do not acquire any products.

5. Intellectual Property Rights
All contents, in any format, published on the Site, including web pages, graphics, colours, patterns, tools, fonts and design of the web site, diagrams, layout, methods, processes, functions and software that are part of the Site, are protected by copyright and any other intellectual property rights of REDEMPTION S.R.L. and TD and the other right holders. Reproduction, total or partial, in any form, of the Site and its contents is prohibited without the written consent of REDEMPTION S.R.L. and TD. REDEMPTION S.R.L. and TD have the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, total or partial, of the Site and its contents. With regard to the use of the Site, you are only authorized to:

6. Applicable law
These General Conditions shall be governed by and construed in accordance with Italian law, including, but not limited to, any dispute concerning the existence, validity and effectiveness of the General Conditions and any other agreement referring to them.

If you are a consumer, for the legal relationships governed by these General Conditions, please refer in particular to Legislative Decree 6th September 2005, no. 206, containing the ' Consumer Code', and subsequent additions and modifications.

7. Information
For assistance and/or information regarding orders and shipments, refunds and returns of products purchased on the Site, suggestions and other general information about services provided by the Site and TD, you can always contact TD by using e-mail address care@redemption.com For any other legal information, please refer to the General Conditions of Sale, Withdrawal and Privacy Policy sections.

8. Referral clause
As for what is not provided by these General Conditions, please refer to the General Conditions of Sale, where applicable.

Triboo Digitale S.r.l. with registered office in Viale Sarca 336, Building 16, 20126 Milan, VAT number/Fiscal code and registration number with the Milan Register of Companies  IT02387250307 (hereinafter also "Triboo") and Redemption S.r.l., with registered office in Milan, Italy, Vicolo Santa Maria alla Porta 1, code 20123, VAT no. and Business Register enrolment no.07059720966 (hereinafter, the "Partner" and, together with Triboo, the "Owners"), as joint holders of the processing of personal data of users (hereinafter, the "Users") who surf and use the services available on the website www.redemption.com (hereinafter, the "Site" and the "Services") provide below the privacy policy pursuant to art. 13 of EU Regulation 2016/679 of 27 April 2016 (hereinafter referred to as the "Regulation" or the "Applicable Regulations").

This Site and the Services are reserved for people over eighteen years old. The Owners therefore do not collect personal data relating to people under 18 years old. Upon request of the Users, the Owners will promptly delete all personal data involuntarily collected and related to people under 18 years old.

Owners take into the utmost account the right to privacy and the protection of their Users' personal data. For any information in connection with this privacy policy, Users can contact The Owners at any time, using the following methods:

For Triboo:

1. Purpose of treatment
Users' personal data will be treated lawfully by Triboo under art. 6 of the Regulation for the following treatment purposes:

2. Additional processing purposes: marketing (sending advertising material, direct sales and commercial communication)
With the free and optional consent of the User, some of the User's personal data (i.e., first name, last nameemail address, home address) may also be processed by the Partner for marketing purposes (sending advertising material, direct sales and commercial communication), i.e. so that the Partner can contact the User by mail, e-mail, telephone (fixed and/or mobile) and/or SMS and/or MMS to propose to the User the purchase of products and/or services offered by the same Partner and/or third-party companies, submit offers, promotions and business opportunities.

In case of non-consensus, the possibility of registering on the Site will not be affected in any way. In the case of consent, the User may at any time revoke it, making a request to the Partner in the manner indicated in the next paragraph 7.

The User can also easily object to further sending of promotional communications by e-mail by clicking on the appropriate link for the withdrawal of consent, which is present in each promotional email. After the consent is revoked, the Partner will send an e-mail to the User to confirm that his consent has been revoked. If the User wish to withdraw the consent to send promotional communications by telephone, but to continue to receive promotional communications via email, or vice versa, he has to send a request to the Holder in the manner indicated in the next paragraph 7. The Partner informs that, as a result of exercising the right of opposition to sending promotional communications by email, it is possible that, for technical and operational reasons (e.g. contact list training already completed shortly before the Opposition Request Is received) the User continues to receive some additional promotional messages. If the User continues to receive promotional messages after 24 hours have passed since the exercise of the right of opposition, he has to report the issue to the Partner, using the contacts indicated in the next paragraph 7.

3. Additional processing purposes: newsletter
With the free and optional consent of the User, some personal data of the User (i.e. first name, last name, address, e-mail address) may also be processed by the Partner for the purpose of sending the newsletter. Therefore, the User will receive from the Partner a periodic newsletter that will contain information in relation to news and promotions within the Site and/or Partner initiatives. In the event of non-consensus, the possibility of registering in the Site will not be affected in any way. In the event of a consent, the User may at any time revoke it making a request to the Owner in the manner indicated in the next paragraph 7. The User can also easily object to further submissions of promotional communications by clicking on the appropriate link for the withdrawal of consent, which is present in each email containing the newsletter. After the consent is revoked, the Partner will send an e-mail to the User to confirm that his consent has been revoked.

4. Additional processing purposes: profiling
With the free and optional consent of the User, the User's personal data (i.e. personal and contact data, as well as information relating to services which the User has expressed his interest in) may be processed by the Partner also for profiling purposes, i.e. to reconstruct the User's tastes and consumption habits by identifying the consumer profile in order to be able to send to the User commercial offers which are consistent with the identified profile. In case of non-consent, the User possibility to subscribe to the Site will not be affected in any way. In case of consent, the User can revoke the same at any time, by making a request to the Partner in the manner indicated in paragraph 7 below.

5. Processing methods and data storage times
The Owners will process the User's personal data through manual and IT tools, with logic strictly related to the purposes themselves and, in any case, in order to guarantee the security and confidentiality of the data. Users' personal data will be kept for the time strictly necessary to carry out the primary purposes illustrated in paragraph 1 above, or in any case as necessary to protect the interests of both Users and Triboo in civil law. In the cases referred to in paragraphs 2, 3 and 4 above, Users' personal data shall be kept for the time strictly necessary to fulfil the purposes illustrated in the same and, in any case, for no longer than twenty-four (24) and twelve (12) months respectively.

6. Scope for data communication and dissemination
Employees and/or employees of the Owners responsible for managing the Site and all services related to the provision of the Services may become aware of the personal data of the Users. These individuals, who have been instructed in this way by the Holders under the Article 29 of the Regulation, will treat the Users' data solely for the purposes set out in this statement and in accordance with the applicable rules' forecasts.

As provided for by the General Measure of the Data Protection Authority called 'Fidelity card' and guarantees for consumers. The rules of the supervisor for loyalty program" of 24 February 2005. Third-party parties who will be able to process personal data on behalf of the Holders as "External Treatment Managers", such as, but not limited to, providers of IT and logistics services that are functional to the operation of the Site and/or Services, outsourcing or cloud computing service providers, professionals and consultants, may also become aware of the personal data of the Users. Users have the right to obtain a list of any treatment managers appointed by each Owner respectively, requesting them from the Holder concerned in the manner indicated in the next paragraph 7.

The personal data of the Users may be communicated by Redemption S.r.l., to independent third party data controllers, to offer Users commercial offers related to the Redemption brand exclusively within the scope of partnership agreements.

These autonomous owners will treat the User's data exclusively for the purpose of the proper execution of the agreements signed with Redemption S.r.l. and limited to the period of duration of the signed agreement.

Redemption S.r.l. does not intend to sell your personal information to third parties, either now or in the future.

In addition, the Users' personal data may be disclosed by Triboo, to the extent that this is necessary and essential to implement contractual obligations, to autonomous third parties that hold the treatment, such as the operators of the payment services and logistics services necessary for the delivery of goods sold through the Site. These autonomous holders will only process the User data for the purpose of the correct fulfillment of the orders relating to the Services.

7. Social buttons and widgets
There are also social buttons/widgets on the Site. These are in particular the icons of social networks, such as, Facebook, Twitter, Pinterest, Google, Youtube and Instagram, which allow the Users to reach - by means of a "click" on the icon - the related social networks. With the support of these tools, the User can share, for example, some contents or recommend some products of the Site in the social networks. Some contents shared on the social networks may also be shared on the website's dedicated page. After a click on social buttons/widgets, the social network may collect data related to the User's visit on the Site. As mentioned in the premise, this privacy policy does not affect the treatment of the User's data by the social network which the User must refer to exclusively by the privacy policy provided by the social network. Outside the cases where the User spontaneously share his data with the chosen social networks by clicking on social buttons/widgets, the Owner does not disseminate or share any personal data of the User with the social network.

8. Rights of Interested Parties
Users will be able to exercise the rights guaranteed to them by the Applicable Policy, by contacting The Holders in the following ways:
By sending a registered letter to the owners' legal office

In accordance with the provisions of the Guarantor for the Protection of Personal Data (hereafter the "GUARANTOR") issued on 8 May 2014 entitled Identification of the simplified procedures for the Information Note and the obtaining of consent for the use of cookies (hereinafter the "COOKIE LAW”) Redemption Srl, with registered office in Milan, Italy, Vicolo Santa Maria alla Porta 1, code 20123, tax code and VAT number, Business Register no. 07059720966, (hereinafter, the “Company”), in their capacity as Site’s owner, intend to inform users as follows.

In this information, pursuant to art. 13 of EU Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data (hereafter, "Regulation"), you will be explained how we collect this data, for what purposes and what are your rights. This document is an integral part of the Information Note on the Processing of Personal Data, available at the following link.

The internet website www.redemption.com (hereafter the "SITE")  uses cookies to improve your browsing experience.

WHAT ARE COOKIES?

Cookies are small text’s files that websites visited by the user send directly to the user's device (normally to the browser); they are then stored on the device and transmitted to the site again the next time the user visits it (i.e. first pary cookie). During navigation on a site, the user can also receive cookies from different sites or web servers on his terminal (so-called third-party cookies); this happens because on the visited website there may be elements such as, for example, images, maps, sounds, specific links to web pages of other domains that reside on servers other than the one on which the requested page is located. In other words, they are those cookies that are set by a website other than the one you are currently visiting.

Cookies may have a limited duration to a single browsing session on the browser (so-called session cookies), and in this case they are automatically deactivated when the browser is closed by the user; or they may have a predetermined deadline and, in this case, they will remain stored and active on your hard disk until this expiration date, continuing to collect information during different browsing sessions on the browser (so-called persistent cookies).

Cookies are used for different functions. Some are necessary to allow you to browse the site and take advantage of its features (so-called technical cookies). Others are used to obtain statistical information, whether aggregated or not, on the number of users accessing the Website and on how the Website is used (so-called tracking or analytics cookies). Others, finally, are used to track your consumer profile and make you display advertisements on the site that may be interesting for you, as they are consistent with your tastes and your consumption habits (so-called profiling cookies).

To learn more in detail these different categories of cookies continue reading this statement. Find out how they work and what they are for, and freely choose whether to consent to their use or prevent it.

FIRST PARTY COOKIES

The Site uses the following types of first-party technical cookies, for which no users' consent is required but for which the Data Controller is obliged to provide adequate information:

(a) Transient or session cookies: these are essential as they allow the user to move from one page to another on our Site and make use of the services provided; as they are not stored on the user's device, they disappear when the browser is closed;

(b) Persistent cookies: used solely to improve Site browsing speed, as they memorise certain settings selected by the user (such as language selection).

They are therefore instruments used by the Company to guarantee, among other, efficient browsing, session stability, continued login settings throughout the entire session and the selected navigation Country. They also remember the selections made by the user related to the viewing of certain page elements, such as for instance, information and communication banners.

The use of technical cookies and the processing activities related to the same, do not require prior consent of the user, according to the current laws in force.

The possibility remains, in any case, for users to prevent the installation of technical cookies at any moment in time using the settings on the browser used; this does mean, however, that such settings may make the Site slow, complicated or even impossible to navigate.

The Company acts as Data Controller exclusively for the first party cookies installed on the Site.

THIRD-PARTY COOKIES

It is possible that some cookies are placed on your device when browsing our Site which are not directly controlled and managed by the Company. This happens, for instance, if the user visits a page that contains third party website content.

In this respect, please be advised that the Company has no role in the processing of the data collected by this type of cookie, given its status as mere technical intermediary.

Third party cookies are required to view customised advertising on the Site and other websites, and are based on the browsing activities of each individual user. This type of cookie may also be used by third parties to display their products and services on the Site.

The Site also uses analytic cookies which are used to collect, as a mere example, the following information:

(a) number of visitors, pages viewed and navigation from page to page within the Site;

(b) efficacy of the acquisition campaigns based on web traffic sources;

(c) details on products viewed and/or downloaded from the Site.

These cookies, along with the purposes for which the same are used outside the Site, fall under the direct and exclusive responsibility of the third part that installs them on the users' terminals and are used to display advertising media to the user that may be of interest to the same (as in the case of third party cookies used for profiling/retargeting strategies).

Should the user decide not to receive third party cookies on his/her device, it is possible to use the links below and access the information notice and consent forms provided by such third parties to reject setting of all such cookies.

The table below shows all the cookies found on the Site, highlighting their specific characteristics and, in the case of third party cookies, links to the respective privacy information notices, so that the user can make an informed decision on whether or not to grant consent to the use of the same, and which cookies to block or erase.

HOW TO DISABLE COOKIES

When visiting the Site for the first time, the user can accept all cookies by clicking the "OK" button or the "X" closure button in the banner, or any web page element outside the actual banner itself.

In all other cases, and during every subsequent visit to the Site, the user can access this information note (clicking on the "Cookie Policy" link at the bottom of the Site homepage), and deny his/her consent to the installation of cookies clicking on the relative links provided above.

In any case, given that most browsers are programmed to accept cookies automatically, the user can choose to block receipt of the same, especially in those cases where the third party in question has not provided the opt-out option correctly, by accessing the browser settings and disabling the use of such cookies, according to the procedure illustrated in the links indicated below:

For further information on cookies visit the  www.youronlinechoices.com site(for the services granted by this platform only), to obtain instructions on how to eliminate or manage cookies according to the browser used and to select the settings to be applied to third party cookies.

Your Online Choices is an Internet site run by the European Interactive Digital Advertising Alliance (EDAA) non-profit association, whose Italian version can be found at www.youronlinechoices.eu/it/, which provides information on behavioral advertising based on profiling cookies (http://www.youronlinechoices.com/it/a-proposito) and allows Internet users to easily oppose (opt-out) the installation of the main profiling cookies installed by advertising operators and used on Internet sites (http://www.youronlinechoices.com/it/le-tue-scelte). Before using this tool, we advise you to read carefully the general conditions of service of the site Your Online Choices (http://www.youronlinechoices.com/it/condizioni-generali-di-servizio), the frequently asked questions (FAQ) ( http://www.youronlinechoices.com/it/faqs) and the user guide (http://www.youronlinechoices.com/it/help).

Use Your Online Choices consciously. Although, in fact, Your Online Choices brings together many of the most important advertising companies that use cookies, some of the third parties that install cookies through the Site may not have joined Your Online Choices. Therefore, the use of Your Online Choices does not guarantee that you will receive third-party cookies by browsing the Site. Also remember that by deleting all cookies from your browser, even technical cookies issued by Your Online Choices to remember your choices could be deleted, making third-party cookies active again.

To disable analytical cookies and prevent Google Analytics from collecting your navigation data, download the browser add-on to disable Google Analytics: https://tools.google.com/dlpage/gaoptout.

We shall store the user preferences regarding cookies using a specific technical cookie with the characteristics indicated in the table above.  

PROCESSING METHODS AND DATA STORAGE TIMES

As highlighted in the introduction to this statement, the Company collects and processes some of your personal data through cookies that it carries directly on the Site (first-party cookies). The Company acts as the holder of the processing of this data, in accordance with the provisions of the Rules. The Company will process your data only with electronic tools, in a totally automated way and without human intermediation. Therefore, The Company employees and collaborators will never access the content of your personal data obtained through cookies, which means that they will never be able to access and / or have direct personal identification information (IPI).

Some of Company's employees and collaborators, appointed by us as data processors, may carry out maintenance work on the computer systems that host your data, without ever being able to access their actual content. Personal data may be stored on servers managed by third parties (eg IT systems providers) or may be managed by subjects specialized in online advertising, acting as external data controllers on the basis of a specific appointment in writing by part of the Company. The Company informs you that, in compliance with the conditions and guarantees established by the Regulations, your data may be transferred to countries outside the European Economic Area, which may not offer a level of protection of privacy and personal data protection comparable to the one guaranteed by the Italian and European privacy laws, but as the owner the Company will take maximum account of data security, therefore he will proceed with the management of these transfers with all due caution and guarantees. Your personal data will not be disclosed to third-party data controllers nor will they be disseminated.

The personal data of users of the Site will be kept for the time strictly necessary to perform the primary purposes described in this statement, or in any case as necessary for the protection of the rights of both the interests of users and the Company.

YOUR DATA’s RIGHTS

To exercise your rights, or obtain any further information or clarification in relation to this Cookie Policy, please contact the Company in the following ways:

• By sending a registered letter to the registered office: Redemption S.r.l., Vicolo Santa Maria alla Porta n. 1, 20123  Milano
• By sending an email to [●]

Pursuant to the Regulation, the Company informs the users have the right to obtain indications on:

1. a) the source of the personal data;
2. b) the purposes and methods of the processing;
3. c) the logic applied to the processing, if the latter is carried out with the aid of electronic means;
4. d) the identification data concerning the Data Controller and data processors;
5. e) the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of such data in their capacity of Data Processors or Designated Officers.
6. The users has the right to obtain:
7. a) access, updating, rectification or, where interested therein, integration of the data;
8. b) erasure, anonymisation or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
9. c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.

In addition, the users withdraw consent at any time, if the treatment is based on their consent;

to oppose, totally or partiallyon legitimate grounds, the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection;

totally or partially, the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys;

***

Redemption Srl is not responsible for updating all the links that can be viewed in this Cookies Notice, therefore whenever a link is not functional and / or updated, Users acknowledge and accept that they will always have to refer to the document and / or section of the websites referred to by this link.

Without prejudice to the provisions of article 14 of the General Conditions of Sale, if you want information on the possibility of joining the European ODR Platform for the alternative resolution of disputes that may arise in relation to purchases made on our site , or you intend to start a new alternative resolution procedure through the European ODR Platform, access the following link: http://ec.europa.eu/odr.

The delivery of the products purchased on www.redemption.com takes place on average within 5 working days from the order reception for Italy and EU, and within 8 days for all other destinations.

Delivery guaranteed before Christmas for all orders placed before 12:00 CET on December 16.

Delivery times may be delayed in case of holidays; carriers do not make deliveries on 25/12, 26/12, 01/01 and on weekends.

For orders placed by credit card, one working day must be added to the normal shipping time for normal administrative checks.

HOW TO REQUEST A REFUND

Purchases made on the website www.redemption.com can be paid by credit card and PayPal. Every purchase is made with the maximum security thanks to the use of the most advanced technology systems in the field of e-commerce and with coding systems (SSL) to protect your personal data and information on your credit card from unauthorized access.

During the execution of the order, indeed, credit cards data are sent to Shopify Payments and are protected against unauthorized access, through the encrypted transfer of SSL ('Secure Socket Layer') data.

This data are not accessible to third parties. Once you have completed your order, you will receive a confirmation email containing your Order Number and the summary of your purchase in details. Remember that you can check the status of your order at any time in the appropriate section of your profile.