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General Conditions of Use

1. Foreword
Welcome to the website www.redemption.com, official online shop of Redemption S.r.l. (hereinafter the "Site"). The Site is managed and maintained by Sembox S.r.l. with registered office in Piazza Ernesto De Angeli 3, 20146 Milano - P.Iva 05691710965 (hereinafter "SB").

Access to and use of the Site are governed by these General Conditions of Use (hereinafter the "General Conditions"). Access to and use of the Site, as well as the purchase of products, presuppose the reading, knowledge and acceptance of these General Conditions as well as the general conditions of sale.

If you do not agree, in whole or in part, with the General Conditions of the Site, please do not use our website.

Anyone who accesses and uses the Site implicitly declares not to use the Site for illicit purposes or in any case contrary to current legislation.

SB may modify or simply update, in whole or in part, these General Conditions. Changes and updates of the General Conditions will be notified to users on the Homepage of the Site as soon as they are adopted and will be binding as soon as they are published on the Site in this same section.

If a clause of these General Terms and Conditions of Use is deemed unlawful, void or for any reason ineffective, its invalidity or ineffectiveness will not affect the validity or effectiveness of the remaining provisions.

2. Site Content
Access to and use of the Site, including the display of web pages, communication with SB, the possibility to download information about products and the purchase of products on the website, are activities conducted by our users exclusively for personal purposes unrelated to any commercial, business and professional activity.

The Site contains hyperlinks (hereinafter the "links") to other websites that have no connection with the Site itself. SB and REDEMPTION S.R.L. neither control nor monitor these websites and their contents. SB and REDEMPTION S.R.L. cannot be considered responsible for the contents of these sites and the rules adopted by them also with regard to your privacy and the processing of your personal data during your navigation operations. Therefore, please be careful when linking to these websites through the links on the Site and carefully read their terms of use and privacy policy. Indeed, these General Conditions of Use and the Privacy Policy do not apply to websites managed by other parties other than SB and REDEMPTION S.R.L. The Site provides links to other websites solely to facilitate its users in searching and browsing and to facilitate hyperlinks on the Internet to other websites. The activation of the links neither imply any recommendation or reporting by SB and REDEMPTION S.R.L. for accessing and browsing these websites, nor any guarantee of their contents, services or goods supplied and sold by them to Internet users.

3. Limitation of liability
By accessing the Site you will be the one and only responsible for the use of the same and its contents. SB and REDEMPTION S.R.L. in fact, cannot be considered responsible for any use of the Site and its contents by any of its users that does not comply with the legal provisions, without prejudice to SB's liability for intent and gross negligence. In particular, you will be one and only person responsible for the communication of incorrect, false or related information and data to third parties, without their consent, as well as in consideration of incorrect use of the same.

Finally, since any material will be downloaded or obtained through the use of the service at the user's choice and risk, any responsibility for any damage to computer systems or loss of data resulting from the downloading operations lies with the user and cannot be attributed to SB and REDEMPTION S.R.L. SB and REDEMPTION S.R.L. disclaim any liability for any damages resulting from the inaccessibility to the services on the Site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems related to the network, providers or telephone and / or computer connections, unauthorized accesses, data alterations, failure and / or malfunction of electronic equipment of the user.

The user is responsible for the protection and correct use of his personal information, including the credentials that allow access to the reserved services, as well as any harmful or prejudicial consequence that may be caused to SB or third parties as a result of incorrect use, loss or theft of such information.

4. Privacy Policy
Please read the Privacy Policy carefully - in order to understand how the Site collects and uses your personal data and for what purposes - which also applies if you access the Site and use its services, but do not acquire any products.

5. Intellectual Property Rights
All contents, in any format, published on the Site, including web pages, graphics, colours, patterns, tools, fonts and design of the web site, diagrams, layout, methods, processes, functions and software that are part of the Site, are protected by copyright and any other intellectual property rights of REDEMPTION S.R.L. and SB and the other right holders. Reproduction, total or partial, in any form, of the Site and its contents is prohibited without the written consent of REDEMPTION S.R.L. and SB. REDEMPTION S.R.L. and SB have the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, total or partial, of the Site and its contents. With regard to the use of the Site, you are only authorized to:

(i) view the website and its contents;
(ii) perform all those other temporary acts of reproduction, without economic significance, which are considered transitory or secondary, integral and essential part of the view of the site and its contents;
(iii) all other navigation operations on the website which are carried out only for legitimate use of the website and its contents.

Any further act of reproduction must be authorised from time to time by REDEMPTION S.R.L. and SB or, if necessary, by the authors of the single works contained on the website. Such reproduction operations must in any case be carried out for lawful purposes and in compliance with copyright and other intellectual property rights of REDEMPTION S.R.L. and SB and the authors of the single works contained on the website. The authors of single works published on the Site have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of such works, including any act to the detriment of their honor or reputation. You undertake to respect the copyright of the artists who have chosen to publish their works on the Website or who have collaborated with it to create new forms of expression and art intended to be published, even if not exclusively on the Website, or that are an integral part of it. Furthermore, you are not, under any circumstances, authorized to use, in any way or form, the contents of the website and any single work protected by copyright and any other intellectual property right. For example, you may not alter or, in any other way, modify the contents and protected works without the consent of REDEMPTION S.R.L. and SB and, where necessary, the single authors of the works published on the Site.

6. Applicable law
These General Conditions shall be governed by and construed in accordance with Italian law, including, but not limited to, any dispute concerning the existence, validity and effectiveness of the General Conditions and any other agreement referring to them.

If you are a consumer, for the legal relationships governed by these General Conditions, please refer in particular to Legislative Decree 6th September 2005, no. 206, containing the ' Consumer Code', and subsequent additions and modifications.

7. Information
For assistance and/or information regarding orders and shipments, refunds and returns of products purchased on the Site, suggestions and other general information about services provided by the Site and SB, you can always contact SB by using e-mail address care@redemption.com For any other legal information, please refer to the General Conditions of Sale, Withdrawal and Privacy Policy sections.

8. Referral clause
As for what is not provided by these General Conditions, please refer to the General Conditions of Sale, where applicable.

The delivery of the products purchased on www.redemption.com takes place on average within 5 working days from the order reception for Italy and EU, and within 8 days for all other destinations.

Delivery guaranteed before Christmas for all orders placed before 12:00 CET on December 16.


Delivery times may be delayed in case of holidays; carriers do not make deliveries on 25/12, 26/12, 01/01 and on weekends.

For orders placed by credit card, one working day must be added to the normal shipping time for normal administrative checks.

Purchases made on the website www.redemption.com can be paid by credit card and PayPal. Every purchase is made with the maximum security thanks to the use of the most advanced technology systems in the field of e-commerce and with coding systems (SSL) to protect your personal data and information on your credit card from unauthorized access.

During the execution of the order, indeed, credit cards data are sent to Shopify Payments and are protected against unauthorized access, through the encrypted transfer of SSL ('Secure Socket Layer') data.

This data are not accessible to third parties. Once you have completed your order, you will receive a confirmation email containing your Order Number and the summary of your purchase in details. Remember that you can check the status of your order at any time in the appropriate section of your profile.