Terms of Sale

Terms and Conditions of Sale

The following Terms and Conditions of Sale govern the offer and sale (together with the documents referred to below, including the Terms and Conditions of Use, Returns Policy and Privacy Policy) of products on our website www.redemption.com (“redemption.com”). Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. Request for further information can be made through our Customer Service eshop@redemption.com. If you need any assistance, go to your account, where you will find information on orders, shipping, refunds and returning products purchased on redemption.com.

For any other legal information, go to the sections: Terms and Conditions of Use, Returns Policy and Privacy Policy section on redemption.com.

1. Our Business Policy

1.1 Redemption offers products for sale on redemption.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.

1.2 “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on redemption.com.

1.3 Redemption reserves the right not to process orders received from users who are not Consumers and any other order which does not comply with Redemption’s business policy.

1.4 These Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on redemption.com between its users and Redemption.

1.5 The Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on redemption.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third-party’s terms and conditions, since Redemption shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of redemption.com and third parties.

2. How to Execute a Contract with the Vendor

2.1 To place an order for the purchase of one or more products on redemption.com, you must fill out the online order form and send it electronically to Redemption, following the relevant instructions.

2.2 The order form contains a summary of these Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

2.3 An order shall be deemed to have been submitted when Redemption receives your order form electronically and the order information has been verified as correct.

2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Terms and Conditions of Sale, to print a copy and to save or reproduce a copy thereof for your own personal use.

2.5 The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by logging in and visiting the section called recent orders, in the My Account area.

2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7 English is the language used for executing contracts with redemption.com.

2.8 After your order form has been submitted, Redemption will process your order.

2.9 Redemption may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that Redemption has not carried out your purchase order specifying the reasons thereof. If the order form has been sent and the price has been paid for items that are no longer available, Redemption will refund the amount paid for those items.

2.10 By submitting an order form to and making a contract with Redemption, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on redemption.com.

2.11 By submitting an order form, you agree and accept these Terms and Conditions of Sale as well as further conditions contained on redemption.com, even thru links, including the Terms and Conditions of Use and Privacy Policy of redemption.com.

2.12 Upon submission of an order form, Redemption shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form.

3. Guarantees and Product Price Indication

3.1 The main characteristics of products are shown on redemption.com on each product page. The products offered for sale on redemption.com may not exactly correspond to the real garments in terms of image and colors due to the Internet browser or monitor used.

3.2 The products sold on the Website are covered by the legal guarantee of conformity provided for by Italian legislative decree no. 206 of 6 September 2005. This guarantee is provided to Consumers only.

3.4 Prices are subject to change and will be as quoted on redemption.com from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

3.5 Orders made from a Country site different from the one you are shipping to, or to addresses to which Redemption cannot ship, will be automatically cancelled.

3.6 All Products sold by redemption.com come with an identification tag attached with a disposable seal. When trying on the products, you should not remove or alter the tag or seal from the purchased products should you wish to return the purchased product.

4. Payments

4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

4.2 In case of payment by Credit/Debit Card, our payment system ensures secure transactions.

5. Shipping and Delivery of the Products

For specific product shipping and delivery procedures see the Shipping area. Please read these sections carefully. The information provided in these sections forms an integral part of these Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

6. Customer Service

Please contact our Customer Service for further information sending an email to eshop@redemption.com

7. Consumer Rights and the Cooling-Off Period

7.1 In accordance with consumer protection legislation, you may exercise your right to return purchased products without incurring any penalty and without the need to provide any reason, by informing Redemption within fourteen (14) days from the date on which you received them from redemption.com.

For details regarding product limitations and refund policies, please refer to our “returns and refunds” section.

7.2 You should return the purchased products to Redemption within fourteen (14) days from the date you notify Redemption of the cancellation, in the same condition in which you received them. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

7.3 To return the products:

A. You should notify us in writing within fourteen (14) days (from the day of reception of the products) by writing an email to our Customer Service at eshop@redemption.com. You should keep a record of your cancellation notice;

B. The products should not have been used, worn, washed or damaged;

C. The identification tag should still be attached to the products with the disposable seal;

D. The products should be returned in their original packaging;

E. The products should be shipped to Redemption within fourteen (14) working days following cancellation of the contract.

7.4 If you cancel the contract within the fourteen (14) days, you need to return the product within the following fourteen (14) days from the date of cancellation of the contract. Provided you exercise your right of withdrawal and cancel the contract in the manner and within the time limits specified herein, we will process the refund of any amounts due to you for the purchase of products as soon as possible and, in any event within fourteen (14) days of the day of receipt of the product in our warehouse or, if earlier, of the day of evidence of shipment provided by you. For details regarding product limitations and refund policies, please refer to our “Returns and Refunds” section.

8. Privacy

8.1 You will find information on how we process your personal data by visiting our Privacy Policy area.

8.2 You are advised to read, if you haven't already done so, our Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of redemption.com.

8.3 For further information on our Privacy Policy you can contact us at redemption.com or at Redemption’s registered offices located in Milan.

9. Governing Law

Without prejudice to the application of mandatory consumer protection laws, these Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree no. 206 of 6 September 2005 and by Italian legislative decree no. 70 of 9 April 2003.

10. Amendments and Updates

The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions of Sale shall be effective as of the date of publication on redemption.com.

11. Company Information

Redemption S.r.l.

Via Circo, 7 20123 Milan

P.Iva & CF : IT 07059720966