Return Policy

Return Policy

For purchases made at Redemption Retail New York Inc.’s (“Redemption”) 102 Wooster Street, New York, NY store (the “ Store”), Redemption will accept returns of merchandise in its original condition within 30 days from the date of purchase, provided such merchandise is accompanied by the original receipt. Please note Redemption Retail New York Inc.’s 102 Wooster Street, New York, NY store is not operative yet. We will inform our customers as soon as we open the retail.   

For purchases made online at the website redemption.com (the “Website”) Redemption will accept returns of merchandise in its original condition within 30 days from the date of purchase. To return products purchased on the Website, sign into your account and select the order that you would like to return and follow the instructions to complete a Return Form.  After submitting a Return Form, please return the products by shipping them using the pre-printed label provided within the original shipment.

Merchandise which has been worn, used, altered or damaged will not be accepted.  Merchandise must be returned in its original, undamaged box or packaging, with all labels, tags, leaflets and certificates intact and affixed (if applicable).  Refunds for returned merchandise will be processed in the original form of payment or in the form of store credit.

Redemption reserves the right to refuse return of any merchandise that does not meet the requirements set forth above, as determined in its sole discretion. Redemption does not accept return or marked “final sale” or discounted merchandise.