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Customer Care

Do not sell or share my personal information

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

To opt out of the "sale" or "sharing" of your personal information collected using cookies and other device-based identifiers as described above, you must be browsing from one of the applicable US states referred to above.

The delivery of the products purchased on www.redemption.com takes place on average within 5 working days from the order reception for Italy and EU, and within 8 days for all other destinations.

Delivery guaranteed before Christmas for all orders placed before 12:00 CET on December 16.


Delivery times may be delayed in case of holidays; carriers do not make deliveries on 25/12, 26/12, 01/01 and on weekends.

For orders placed by credit card, one working day must be added to the normal shipping time for normal administrative checks.

Purchases made on the website www.redemption.com can be paid by credit card and PayPal. Every purchase is made with the maximum security thanks to the use of the most advanced technology systems in the field of e-commerce and with coding systems (SSL) to protect your personal data and information on your credit card from unauthorized access.

During the execution of the order, indeed, credit cards data are sent to Shopify Payments and are protected against unauthorized access, through the encrypted transfer of SSL ('Secure Socket Layer') data.

This data are not accessible to third parties. Once you have completed your order, you will receive a confirmation email containing your Order Number and the summary of your purchase in details. Remember that you can check the status of your order at any time in the appropriate section of your profile.