Customer Care
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Shipping services
The delivery of the products purchased on www.redemption.com takes place on average within 5 working days from the order reception for Italy and EU, and within 8 days for all other destinations.
Delivery guaranteed before Christmas for all orders placed before 12:00 CET on December 16.
Delivery times may be delayed in case of holidays; carriers do not make deliveries on 25/12, 26/12, 01/01 and on weekends.
For orders placed by credit card, one working day must be added to the normal shipping time for normal administrative checks.
Payment options
Purchases made on the website www.redemption.com can be paid by credit card and PayPal. Every purchase is made with the maximum security thanks to the use of the most advanced technology systems in the field of e-commerce and with coding systems (SSL) to protect your personal data and information on your credit card from unauthorized access.
During the execution of the order, indeed, credit cards data are sent to Shopify Payments and are protected against unauthorized access, through the encrypted transfer of SSL ('Secure Socket Layer') data.
This data are not accessible to third parties. Once you have completed your order, you will receive a confirmation email containing your Order Number and the summary of your purchase in details. Remember that you can check the status of your order at any time in the appropriate section of your profile.