Right to withdrawal

Notice concerning Consumer’s special termination right pursuant to Article 49, paragraph 4 of the Italian Consumers Code (“Codice del Consumo”).

If, for any reason whatsoever, you are not satisfied with your Order, you may exercise your right to cancel your purchase and return purchased Products.

You must inform RC of your decision to cancel the Order within fourteen (14) calendar days of the date on which you received the purchased Product (or for purchases of multiple Products, the date on which you received the last Product) from our Website.

If you want to cancel your Order:
a. please correctly fill in and submit the return form [eshop@redemption-choppers.com];
b. make sure that you take reasonable care of the Products and that they have not been used, worn, washed, modified or damaged;
c. the identification tag must be attached to the Products with the disposable seal;
d. the returned items must be shipped back to RC within fourteen (14) calendar days of the date you notified RC of your decision to cancel.

Whatever form of payment you used, RC will refund you all payments received from you for such cancelled Order, including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses) within:
(a) where we collect the Products from you through our approved courier, fourteen (14) calendar days of when RC was informed of your decision to exercise your cancellation right; or
(b) where you return the Products yourself, fourteen (14) calendar days of the day we receive the returned Products or, if earlier, proof of postage from you evidencing that you have sent the Products back, within such time.

So long as you decide to use the courier indicated by RC in the online return form, you will not have to pay the cost for returning the Products upfront. In this case, RC will pay the return shipping costs for you and will deduct the cost of return postage from your refund. The fee will correspond to the original cost of shipping for the Order. However, if you choose to use a different courier or other postage method for your return, you will have to pay for the return shipping cost upfront and at your own expense in accordance with our returns instructions. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.

After RC has received the returned Products and checked that the Products meet all requirements, you will receive an e-mail that the returned Products have been accepted. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned Products caused by your handling of the Products, save to the extent necessary to ascertain the characteristics, functions or nature of the Products.

Without prejudice to the above, the time period for refunding the amount you paid for purchasing the returned Products depends on the form of payment used:
- purchase by Credit/Debit card: refund time will depend on the credit card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
- payment by PayPal: refunds will be credited to your PayPal. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card;

Products bear an identification tag attached with a disposable seal. When trying on the Products, you should not remove or alter the tag or seal from the Products. In case you exercise your termination rights and/or return a Product, RC may not accept the return or reimburse the amounts paid for the purchase, in relation to such Products which are lacking of their tag or that are altered in their main characteristics or in their quality or that are damaged.
Redemption

Redemption

This is Redemption. Custom-made bikes, a luxuriously unconventional wardrobe and profits going to charity. No borders or conventions needed.

Via Circo, 7
20123 - Milan
ITA
+390287286100 info@redemptionofficial.com