You may request to exchange the Product(s) you purchased on the Website using the online form subject to the following conditions:
- Product exchange shall only apply to purchased Products for which this possibility is expressly specified on the Website;
- you may only request the replacement of one or more purchased Products with Products of the same model, but in a different size and/or colour. The available replacement options will be indicated in the online form;
- you may request to exchange one or more purchased Products within and not later than fourteen (14) calendar days of the day you receive the Products, by filling in the online form and sending it via electronic means to RC within the aforementioned deadline. The Products to be replaced should be returned within fourteen (14) calendar days of the day you received them;
- you may only submit a single replacement request for each Product purchased;
- the Products for which you request the replacement must be returned to RC in their original packaging, they must not have been used, worn, washed, modified or damaged, and they must still have their identification tag attached with the disposable seal;
- the Products to be exchanged that are part of a single Order must be returned to RC in a single shipment. RC reserves the right to refuse Products of the same Order that are shipped for replacement in different stages.
If all the above conditions are correctly fulfilled, once you have filled in and transmitted the online form, RC will process said request by sending you a relevant confirmation email.
Deadlines and procedure for obtaining Products exchange
After receiving the Products to be exchanged, RC will inspect the Products to check that all the above requirements have been fulfilled, RC will then verify the actual availability of the replacement Products in its warehouses of the Products to ensure that the size and/or colour you have selected are available.
If the selected replacement Products are not available in the warehouse, RC will not be able to accept your request for an exchange and will refund you the original price of the Products originally purchased in accordance with the provisions of the General Terms and Conditions of Sale (“GTC”) [firstname.lastname@example.org].
If the selected Products are available in the warehouse, RC will accept your request for an exchange and will send you an e-mail confirming the shipment of the replacement Products. Shipment will occur within thirty (30) working days of the date from which RC was made aware of your request for exchange The costs for shipping the replacement Products shall be borne by RC.
You will be contacted by RC if your request for an exchange cannot be accepted because the above conditions have not been met. In this instance, you can have the original Products shipped back at your expense or RC will issue a refund in accordance with the procedures of the GTC.
All Products sold by RC include an identification tag attached complete with a disposable seal. Please try on the Products without removing the tag and seal. Returned Products without the tag or seal will not be accepted.
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